Caring for Your Hearing Aids

It is important to treat your hearing aids with care and keep them in top working order. They have been an investment in your hearing health, general well-being and you want them to stay at optimum working order to continue providing you reliable, clear hearing.

Hearing aids may be tough, but like all things, they cannot withstand improper use. Here are some useful points that will keep you stay in the conversation.

  • Hygiene rules: It’s always important to wash your hands before and after cleaning your hearing aids. It is also important to keep the tools you use, also clean. In order to be fully functional, your hearing aids need to be clean at all times. Wipe them with a soft, dry cloth and cleaning brush for any skin/wax build up. Never use water or cleaning agents.
  • Have the proper cleaning tools: A wax pick and brush are convenient tools for cleaning your hearing aids. These are generally given to you when you receive your hearing aids. Earwax can build up in parts of a hearing aid specifically where sound comes out of eg: dome or receiver. This can, and often cause muffled sound or feedback (whistling). Left long too long, it can damage the hearing aid’s receiver.
  • Be mindful of sprays, hair colour and make-up: The microphones are very small on your hearing aid and can also become blocked through general daily wear with dust and dirt particles. The fine particles of hairspray, hair dye or powder make-up may clog these microphones, and volume control buttons. Remove your hearing aids before using any of these types of products.
  • Protect your hearing aids from moisture: Moisture can damage the electronics in your hearing aids. Remove your hearing aids before showering bathing or swimming. Moisture and humidity are not your hearing aids’ friend and should not be kept in the bathroom. Thoroughly dry in and around your ears with a towel or tissue before putting them back into your ears. Use a special hearing aid drying kit available at Victorian Hearing or on-line here
  • Keep hearing aids away from children and pets: Store your hearing aids and hearing aid batteries out of the reach of children and pets. These can often look like treats! Hearing aids that are not turned off when not in use can whistle and this may be aggravating to pets.
  • Keep your hearing aids in a safe place: Ideally, your hearing aids should be on your ears. However, when they are not in use it is best to keep them in their case or in your dehumidifier. Always carry your hearing aids in their case to protect them from damage and dirt. For whatever reason and you don’t use your hearing aids for a while, please remove the batteries from the hearing aids.With rechargeable hearing aids, if they are not used or charged for a long time, they will go into a deep discharge. Ensure they are fully charged and manually turned off during this time. Your rechargeable hearing aids (model dependent) should be charged within a 5-6-month period to avoid deep discharging.
  • Leave all repairs to an expert: Screwdrivers and oil are the enemy of all hearing aids. If they come in contact with the electronic or micro-mechanical systems, it can lead to irreparable damage. The delicate microchip in your hearing aids is very sensitive and can be damaged beyond repair though improper handling. Please do not experiment or tinker with them, leave it to the experts!
  • Storing your batteries/chargers: Avoid storing hearing aids and hearing aid chargers in extreme temperatures to keep from draining battery power and shortening battery life. Store hearing aids and batteries at normal room temperatures. Remove dead batteries immediately. A completely discharged battery could swell and become difficult to remove from the battery door. To protect against discharging your backup batteries, keep them away from coins, keys or other metal objects. Be sure to order an extra supply of batteries to get you through the holiday season. If you have rechargeable hearing aids, your all set.


Your hearing aids are an important part of your life and like all things of value and importance they need to be looked after and maintained. Here are some quick videos on how to look after your hearing aids. Each brand and model may vary.

1. RIC (Receiver In Canal) hearing aids
2. How to change a dome
How to change a dome
3. How to change a CeruShield filter (wax filter)
4. Hearing aids with earmoulds
5. Hearing aids with slim tubes

Trouble shooting – If your hearing aid is not working

If your hearing aid is not working, try the below:

  • Change the wax guard/filters if applicable, as often dirt, dust and wax can be the cause.
  • Change the domes, if you have them fitted, or clean your solid earmoulds with the brush and cleaning whiskers. You may also use an alcohol wipe over the outside of the mould. Refer to our videos for further instruction.
    Size of Domes
  • Check the dehumidifier pucks in your recharger or drying tub for a colour change to white from the original yellow – if white, replace with a new puck.
  • Still not hearing? Have your ears checked for wax build up. MAKE AN APPOINTMENT with Victorian Hearing, bring your hearing aids along with you.