Your journey starts from where you are!

Our Process

Book a Hearing Test

Your journey starts from where you are!

Paediatric testing

Paediatric testing

  • If your child is not responding to sound or developing speech age appropriately
  • Not following instructions without visual cues
  • Is having troubles focusing in the classroom or in any background noise
  • OR there is a family history of hearing loss, it is recommended they have an audiological assessment.
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Hearing at risk as a result of your job

Hearing at risk as a result of your job

Taking preventative hearing measures ensures you dramatically reduce the risk of hearing damage. Your job should not jeopardise your hearing health.

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Pre-employment hearing test

Pre-employment hearing test

Pre-employment hearing tests for aviation or the police force; or baseline hearing tests before starting/continued work in a noisy environment hearing tests for employment, maybe you are on the way to becoming a police officer or pilot or require hearing test as a requirement of your employment. Victorian hearing provides comprehensive hearing test.

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Damage from Noise

Damage from Noise

Maybe you have been to a concert and suffered persistent ringing afterwards, or maybe it’s as a result of listening to music too loudly whatever the cause early detection of hearing problems is crucial to preserving what hearing you have (Seek help).

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Hearing problem scenarios - Do I have a hearing loss?

Hearing problem scenarios - Do I have a hearing loss?

Maybe you’ve put up with deteriorating hearing or are in denial that you have a problem, do any of these scenarios ring a bell?

  • You often ask people to repeat what they have said.
  • You turn the TV or stereo up so loud that others complain.
  • You strain to understand a conversation when there is background noise or other people are talking.
  • You often misunderstand what is being said.
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How your hearing affects those closest to you

How your hearing affects those closest to you

The unintended consequences of hearing loss is the impact on those closest to you. If your daily interactions with your loved ones are being compromised by your hearing, it may have consequences on your relationships and ability to live your life to the fullest. Left undiagnosed hearing loss can impact your mental health and lead to social isolation.

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Our Process

Pre-Appointment

Pre-Appointment

At Victorian Hearing, our approach is very individualised, so it is important that we have an understanding about your personal hearing situation.

You will be asked to complete a questionnaire before your appointment, either posted to you, or given when you arrive at the clinic, to get you thinking about your hearing in more detail, in preparation for your appointment.

Family members are welcomed and we encourage their participation at all our appointments as this often helps everyone understand the issues and results.

Check out our 8 Point Hearing Quiz to give you an idea of what you need to think about in preparing for a hearing assessment.

Nicole Bowden

Nicole Bowden

Nicole graduated from The University of Melbourne in 1991, and has been dedicated to the practice of audiology ever since. She worked for Australian Hearing for 16 years, specialising in paediatrics and complex adult work. She thrives on being able to improve the communication experience and quality of life for patients on a daily basis. Nicole joined Victorian Hearing in its start-up phase in 2006 and enjoys both her clinical and management roles. Nicole is also one of our Lyric specialists, and consults from our Brighton, Clayton, Hampton and Mornington clinics.

Angela Hatfield

Angela Hatfield

Angela graduated from the University of Melbourne and has practised in many areas of audiology, with a focus on tinnitus management. Angela’s warm smile is a comfort to new patients feeling unsure, and also serves as a ‘welcome back’ to her devoted long-term patients. Angela is based at our North Fitzroy and North Balwyn clinics and runs our hearing specialist tinnitus management programs.

Patrice Lockwood

Patrice Lockwood

Patrice graduated from Macquarie University in 1995. After realising her passion for audiology, she returned to university to complete a Masters of Audiology in 1998. Patrice worked in the UK at the Neurology and Neurosurgery Hospital, and Northampton Hospital. She returned to Australia to a management role in Sydney, but decided to give up surfing before work every morning to relocate to Melbourne. Patrice takes great pride in her trouble-shooting skills, ensuring the right hearing aid is matched to each and every ear. Passionate about her work, music and Lyric, Patrice consults from our Malvern and Clayton clinics.

Gyneth Fernando

Gyneth Fernando

Gyneth graduated from the University of Queensland in 1996. She is a wonderfully experienced audiologist who joins us after 16 years with Australian Hearing, where she worked with both Nicole and Beronia. Gyneth has worked continuously in Audiology, with a focus on personalising rehabilitation programs to meet each client’s individual needs. With great professionalism and a friendly nature, we’re delighted to have Gyneth join our clinical team of hearing specialists. Gyneth is qualified to fit the 24/7 extended wear Lyric hearing solution and perform cerumen removal. Gyneth is based at our head office at Monash Specialist Centre, Clayton.

Michael Polkinghorne

Michael Polkinghorne

Michael graduated from Flinders University in Adelaide in 2012. He joins Victorian Hearing after spending time working in North Queensland and in Mildura, his hometown. Michael has a special clinical interest in assessing and treating Central Auditory Processing Disorders (CAPD) , Cochlear Implantation, and fitting Lyric. He brings with him an extensive fitting knowledge of several hearing aid manufacturers and enjoys keeping abreast of new technologies when they become available. He takes pride in developing strong rapport with people, and is driven to providing positive outcomes for his clients. Michael consults from our CBD, Clayton and Geelong clinics.

Initial appointment

Initial appointment

Our initial appointment include history taking, ear canal examination, diagnostic evaluation of your hearing ability and discussion of possible hearing solutions if required.

You will be asked many questions about your hearing history, including the extent to which you feel your current hearing level is impacting on your everyday life. It’s vital we gain a detailed picture of your hearing difficulties and understand your lifestyle, your hearing needs and motivation to improve your hearing and quality of life, so we can tailor a personal hearing solution for you.

The diagnostic testing encompasses both sounds and speech. You will need to participate actively in these tests, which require your concentration but are otherwise painless.

This detailed assessment can take up to 90 minutes.

A full diagnostic hearing test usually comprises :

Pure tone audiometry determines the degree, shape and type of hearing loss in each ear. It also indicates whether further referral to an Ear, Nose and Throat Specialist is required.

Tympanometry

Tympanometry is used to assess middle ear function. This test can identify if there is a perforation in the eardrum; middle ear fluid; patent grommet; eustachian tube dysfunction and other medical conditions of the ear.

Speech Audiometry

Speech Audiometry is used to confirm our audiometric results and to help the audiologist assess if a hearing aid would be of benefit to you.

What Will the Results Show?

Once the diagnostic hearing test is complete, your audiologist will present you with a thorough explanation of your test results, with plenty of opportunity for you to ask questions.

We aim to ensure you have a full understanding of your hearing loss and how it relates to the problems you are experiencing. We will send a report with the results to your GP or your referrer as well.

Depending on the results, we will advise you on whether amplification would be of benefit or not and guide you through the options, using Victorian Hearing’s Aid Selection Guide

Hearing Aid Fitting

Hearing Aid Fitting

Objectively validated hearing aid fittings

Our university-qualified audiologists have extensive audiological experience and view the hearing aid fitting as both a scientific and collaborative process, ensuring the best results are obtained.

Current hearing aids have advanced computer circuitry that must be programmed to each individual ear. Because of this, a series of computerised measurements and verification processes are carried out to prescribe and fit each aid. Throughout the process, we will consult with you to determine how you feel about the sound of your devices, with adjustments made accordingly to suit your preferences.

Thorough explanations of care and maintenance

We will explain the cleaning and maintenance required for your devices in detail and ensure you have everything you need to get you started.

We will recommend when and where and how much to use the aids in relation to your personal goals which we discussed with you in earlier appointments.

We will make sure you know how you can ask questions, get help, spare parts etc. to keep you on track.

Follow Up

Follow Up

All hearing aid fittings are then reviewed in our Follow Up appointment about 2 weeks later.

This is your chance to ask more questions and get adjustments to the hearing aid sound after experiencing them in different situations and for us to do some objective testing on how much the hearing aids are helping you with the problems initially highlighted.

We made need to see you again –Not only do we love to hear about all the places you have found to try your new hearing, but sometimes it takes time for fine tuning to get things sounding just right. Victorian Hearing will include 3 months of follow up appointments for new hearing aid fittings to make sure we have the time to make the necessary adjustments to ensure you get off on the right foot.

Rehabilitation Appointments

Rehabilitation Appointments

It’s not just your hearing, it is your communication with the world

At Victorian Hearing we believe success in improving communication comes from helping you and your family and friends understand the problem, giving you tools to help and supporting you through changes that may occur.

Ask us about a rehabilitation appointment to consolidate your knowledge on how to use strategies such as; positioning, use of assertive listening skills, managing your aids, understanding any phone Apps or wireless streamers/accessories available.

This is ideally arranged a few months after your aid fitting, but also available to longer term aid users or even unaided clients. We encourage you to bring family or friends, who are partners in your communication, with you – they need to know about your hearing and how they can help. Communication takes two after all!

Annual Audiology Reviews

Annual Audiology Reviews

Our friendly administrative team will keep you up to date with reminders of when you are due for an annual review of your hearing.

The review appointments consist of a hearing test as well as a computer evaluation of your hearing aid settings and any adjustments required to ensure the aids suit your current hearing levels. This is also a good time for us to catch up on any lifestyle changes or different listening goals you may have.

Newsletter

Victorian Hearing will keep you up-to-date with all things hearing related via our newsletter each quarter, that can received via email or read in our clinics or on our website.

Birthday Wishes

The Victorian Hearing team would also love to see you when you have a birthday to offer you our best wishes as well as a clean and check of your aid and a little present from us to say ‘Happy Birthday’.

The goal of the journey is to participate in life begin.